Order Processing

Orders are processed Monday through Friday. Orders placed before 1pm Eastern Standard Time will begin processing that day, excluding holidays. It may take approximately 24-48 hours within business days to ship the order pending availability and credit verification. Queen Bee cannot guarantee the availability of products. We will make every attempt to contact the customer via e-mail or phone if the product is out of stock. Credit Cards will be charged only after we verify that the item is in stock and is ready to be shipped. Pre-orders will be charged immediately upon purchase. *Please note that once a order is placed it cannot be canceled for ANY reason.

Feel free to contact us with any further questions at our Boston location at (617)-859-7999. Please have your order number ready.

Queen Bee Return Policy

We accept returns on FULL PRICED merchandise within 14days of receipt of purchase for a full refund on the credit card used at purchase. Footwear returns and exchanges must include the original shoe box in its original condition and without postage labels. All swimwear must be unworn, in the original packaging with tags and hygienic protection strip attached. It may take up to 10 business days to see the credit to your account. Customers may choose to receive WEB CREDIT for FULL PRICED orders; web credit does not expire. Please note that all In Store Pick-up orders will be given store/web credit ONLY for online purchases. All products MUST be returned in their original condition unworn, unwashed with original tags accompanied by a receipt and return form with reason of return. Merchandise is inspected upon shipment. Queen Bee has the right to refuse any returned merchandise that is damaged. Any return(s) received after the 14 day return policy is/are subject to a 50% charge back. Customers will only receive 50% of their refund. All orders received after 30 days of receipt will be given 50% of amount as a WEB CREDIT. All returns should be to Heather Freer's attention.

As an extended allowance, purchases made after November 15th may be returned up until January 7th for web credit, or exchanges ONLY. If item is returned after 14 days, credit card refunds will not be given. If items are received back to Queen Bee within the 14 days, full refunds will be given if the customer wishes.

All Sale items, lingerie and accessories are FINAL SALE; no exchanges, refunds, or credit will be given.

If merchandise for some reason is not accepted back by Queen Bee (bad condition, tardiness, etc) it will be sent back to the customer; shipping charges are the responsibility of the customer.

Gift Cards can be purchased in store and online. They can be purchased in denominations of $50, $100, $150, $200, $300, $400 and $500. They are treated as cash and cannot be replaced if lost or stolen. Cash refunds cannot be given for a gift card.

Shipping

All orders are shipped via UPS. The price of the shipping is dependent on the total value of your order. You may select ground or 2nd day delivery. UPS does not delivery on Saturdays and does not deliver to P.O. Boxes. P.O. Boxes are shipped via USPS, therefore, packages will be delayed an additional 2-3 business days for shipping.

Queen Bee requires a signature for all UPS deliveries, and cannot waive signature delivery. Please note UPS makes 3 attempts to deliver a package on the third attempt the package is returned to Queen Bee. If a package is returned to us for any reason, Queen Bee will make 3 attempts to contact you via email or phone. Once you respond, your package will be shipped back to you at a fee indicated by your original order. If it is still within the 14 day return policy, you may elect to have your purchase(s) refunded. In the event that we do not receive a response from you after the third contact attempt, the item(s) will be restocked; you will not be refunded. If however, the package is returned to sender due to an error of Queen Bee. The cost of reshipment will be covered at our expense. PLEASE make sure to review all information when placing an order (shipping, billing address, cc information etc). If any information needs to be changed, contact Queen Bee immediately. If you need to change the shipping address at any point after shipment please contact Queen Bee immediately. We cannot guarantee addresses can be changed, and Queen Bee is not responsible for shipments to incorrect addresses given at the time of purchase. *Shipments to Alaska, Puerto Rico and Hawaii add extra $30 for ground shipping.

In store pick-up is available for customers in the Boston area. All orders placed before 1pm Eastern Standard time, may be picked up that same business day. All orders placed after 1pm can be picked up the following business day. If for some reason the customer cannot make it within 2 business days, they must call Queen Bee to confirm the date of pick-up. Otherwise items may be restocked.

***Customers are responsible for return/exchange shipments. For exchanges, customers will be charged a fee of $8.00 on the original credit card used at purchase unless advised otherwise. However, Queen Bee has the right to refuse a refund/credit if the merchandise does not meet our return policy. We recommend that you send the package back via traceable carrier; this will provide you with the status of your package, as we do not accept the responsibility of insuring the FULL amount of the merchandise you are sending back to Queen Bee. We can only accept responsibility for the package(s) shipped from our Boston location.

Privacy Policy

We guarantee our customers that when you visit QueenBeeGirls.com, we will provide you with a superior shopping experience, the ultimate customer service for which Queen Bee is known worldwide, and most importantly, privacy and security when you visit our site. To respect your privacy, we guarantee that any and all information you are providing will remain strictly confidential and safely stored. No information about the visitors to our site will be sold, shared, or made accessible to any entity foreign to Queen Bee.

$ amount of order	ground	2nd day	overnight
$0 - 25.00	$8.00	$15.00	$35.00
$25.01 - 50.00	$8.00	$17.00	$35.00
$50.01 - 75.00	$8.00	$19.00	$35.00
$75.01 - 100.00	$8.00	$21.00	$35.00
$100.01 - 150.00	$8.00	$23.00	$35.00
$150.01 - 300.00	$8.00	$25.00	$35.00
$300.01+	$8.00	$27.00	$35.00

*An additional $15 for Canada.